Careers | Optimize Social Media

Careers

We've grown from a startup to a thought leader in our industries.

OSM's goal is to develop a company that people can call home. We continually improve our benefits and programs and push forward to reward those that work hard for us.

Below you will find the jobs that are available, please apply and we hope to talk with you soon.

Territory Sales Manager Position

Think of the best sales job you will ever have: fantastic training, a book of business, ongoing managerial support, leads provided, a product that sells itself and is the hands-down leader in its industry and a competitive base salary… what more could you ask for? How about uncapped commission? If you are a highly motivated, fearless and goal-oriented sales rep, who is looking for a great opportunity to grow your professional career, we want to hear from you!

The Territory Sales Manager position represents the core of OSM’s growth and success. This candidate will represent the OSM brand with a high-level of professionalism and polish and will be a key contributor to the sales growth of OSM with Fortune 500 companies in the U.S. and in Canada.

For more information visit one of the sites below.

Indeed Linkedin

Director of Operations (DOP)

The Director of Operations (DOP) will be responsible for overseeing the day-to-day operations of a Social Media Management and Marketing company through multiple departments while working with department heads and reporting directly to the CEO. Establishing and meeting departmental goals, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for production coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The DOP will also build and manage the content moderation team through an aggressive ramp and ultimately drive the development of a climate of superior service and high-performing, goal-oriented staff. Salary and benefits are competitive and commensurate on experience and education.

Distinguishing Characteristics:

A successful DOP will lead by example, mentor employees, and delegate tasks in a diplomatic manner. They will be decisive, demonstrate loyalty to the staff and business needs equally, and help others succeed. They will serve as a coach and mentor, establish trust, and build rapport in the department and throughout the company. They will be able to see the big picture without losing sight of the details or the people who manage them. Based on prior experience at various levels in a fast-paced contact center environment, the candidate will be an expert in the area of customer service and problem-solving. They will comfortably communicate across all levels of the organization, convey needs clearly, and negotiate through amicable solutions.

Specific Responsibilities Include:
  • Manage the success of intraday, daily, weekly, and monthly internal Dept. targets
  • Attend, manage or organize disciplinary procedures as required
  • Be cost-conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service
  • Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly, and accurately
  • Contribute at varying levels of involvement in operational projects and initiatives
  • Manage day to day operations and ensure that all daily and periodic activities are completed as planned
  • Manage the delivery of contractual metrics and service levels to satisfy client needs and meet revenue targets
  • Leverage Training organization to ensure expectations are aligned
  • Partner with Workforce Management to support SLAs
  • Provide an efficient and flexible response to operational issues to maintain levels of service delivery, client and customer satisfaction
  • Provide leadership, direction, develop and maintain team morale
Required Experience, Skills & Competencies:
Training and Experience:
  • Minimum 3 yrs experience as a leader managing several Depts. ranging in size from 3-30 people in each dept.in a service delivery environment
  • BA or equivalent management experience
  • Ability to use Sales Force efficiently
  • Efficient use of Office 365
Ability to:
  • Effectively resolve issues among team members in a manner that promotes team spirit and productivity.
  • Navigate difficult conversation at all levels (direct reports, teams, management, client, etc.) in a productive manner
  • Deal with constant change while maintaining a consistent environment for the team
  • Effectively manage people and provide team leadership
  • Monitor and coach in a positive and supportive manner
  • Demonstrate strong emotional intelligence and resilience with the ability to coach these skills in their direct reports
  • Apply accuracy and attention to detail and data standards to all initiatives
  • Perform duties objectively, devoid of inherent biases or personal beliefs
  • Work in teams and coordinate work efforts
  • Display strong communication, organizational, and interpersonal skills
  • Analyze data to draw solid conclusions and construct and implement impactful action plans
  • Thrive in a high intensity, ever-changing, fast-paced environment
  • Use high proficiency with MS Office suite
  • Demonstrate strong analytical skills
Preferred Experience, Skills & Competencies:
  • Experience as a leader in a contact center environment
  • Previous experience managing content moderation outsourcing is an advantage
  • Previous experience in a contact/customer service center strongly preferred as our account managers work with their customers daily.