We are providing an important update for all OSM customers and friends in response to the COVID-19 situation.
OSM has instituted a remote work plan for all of our employees. Given the nature and variable impact of COVID-19, we are uncertain how long this will be in effect, but rest assured you will still receive full support from us. We will continue to monitor the situation as we follow local, state, and federal guidance; and will keep you informed.
To ensure there is no business disruption, we have outfitted our professionals with appropriate remote technology support, consistent with our company’s privacy and security policies. We expect to remain fully operational and accessible for all customer matters and will continue to respond quickly and efficiently.
Our corporate office will maintain limited, on-site staff to administer mail, phone calls, etc. to ensure uninterrupted customer service.
We commit to doing our part to limit the spread of the virus and remain dedicated to the health, well-being and safety of our employees. Just as importantly, we are committed to continuing to deliver the quality service and exceptional social media management to which you are accustomed.
If you need counsel on COVID-19 related matters, please reach out to your Account Consultant - Digital Media advisor (AC-DM). We can assist you in utilizing social media to stay in front of your customers and reassure them you are there for service if applicable. If your business hours are affected, we are also here to help communicate to your customers that you still value them and will be ready to assist your community when you open again.
Thank you for being a valued Optimize Social Media customer! We recognize this is a tough situation for us all, and we wish you well during this time. Please continue to reach out to us for all of your questions and concerns regarding your account and strategies.
We appreciate your patience during this transition, our staff is working hard to get through all of our inbound requests regarding COVID-19.
If you are unable to reach your AC immediately by phone, please email or text them directly. You can also call our dedicated customer service line and we will get you in touch with someone who can answer your question or address any concerns. Our customer service line is 855.676.1212.